Elyzium are pleased to announce a new support service called xpertcare.net for extended support for Tivoli customers. Previously, customers could log calls with Elyzium's support services either by phone or by email. Xpercare.net allows customers to now log and monitor their own tickets.

Helpdesk

Each ticket is tracked against our customer SLA's and monthly reports can be generated to appraise performance. Individuals with access to Xpertcare can see tickets created by them and anyone within the same company but no other customer's tickets. Xpertcare is a secure helpdesk service and significant new features will be introduced over time.

24x7 Support

This service extends Elyzium's TWS 24x7 support and allows customers to track critical problems in real time, reducing the need to call the support helpline.

For further information, please visit xpertcare.net

01 November 2011