This integrated service desk software unifies and automates key service support and asset management processes
- Manages both call-based and catalog-based requests in one solution with integrated service desk software and service catalog
- Takes problem and incident management software to another level with best practice incident and problem processing
- Enables users to obtain IT services through published service offerings
- Takes advantage of proven workflows and for fast time to market
- Employs change and configuration management software features, such as easy drag and drop screen, workflow customization and simple configuration tools for on-the-fly changes
- Combines upgradeability, easy configuration, customer-built customizations and data preservation during updates/upgrades so you never rebuild your service desk again
|
