How can Tivoli Workload Scheduler (TWS), Tivoli Dynamic Workload Console, WebSphere Application Server (WAS) (and Tivoli Integrated Portal (TIP) for version 8.6 , and DB2 information be collected and sent to IBM support?
Download the zip file or Unix shell script attached below, extract the contents, execute the script on the machine with the TWS instance, and then upload to the support file server using one of four available methods – email, Service Request Tool, Enhanced Customer Data Repository or FTP.
STEP 1, GATHERING THE DATA
[-twsdir ] [-date ] [-outdir | -log_dir_base ] [-nodbdefs] [-nowas] [-db2support] [-debug] [-u]
NOTE: Launch the script as the TWSUser unless otherwise instructed by TWS support.
NOTE: The UNIX version requires only one flag and argument: -twsuser
tws_inst_pull_info_v3_6.cmd -twsuser -twsver
[-date ] [-twsdir ]
NOTE: Copy the ntprocinfo.exe to the %WINDOWS%\system32 directory.
NOTE: The Windows script, tws_inst_pull_info_v3_6.cmd, supports versions 8.2.0 through 8.5.1. TWS 8.6 installs tws_inst_pull_info.cmd to the \TWS\bin directory. Use the installed script for TWS 8.6 on Windows.
NOTE: On Windows, the resultant collection files and folders are not automatically packaged. Package the resultant files and folders using a tool such as zip or tar to prepare for sending to Tivoli Support.
STEP 2, UPLOAD TO TWS SUPPORT USING ONE OF THE FOLLOWING FOUR METHODS:
If the file to send is less than 10 MB in size, send as an attachment to an email to email@example.com with the PMR number in the subject line.
Subject: PMR 12345,BBB,CCC
- or if the file to send is greater than 10 MB in size:
2. IBM SR (Service Request):
Access the SR Tool at http://www.ibm.com/support/servicerequest/
- or -
3. Enhanced Customer Data Repository (ECuRep):
Access the Ecurep Secure Upload tool https://www.secure.ecurep.ibm.com/app/upload
4. FTP: to ftp.ecurep.ibm.com:
Rename the file to send to the PMR number.
# mv TWS_20100202_098433.tar.Z 12345.BBB.CCC.tar.Z
# ftp ftp.ecurep.ibm.com
ftp> cd /toibm/tivoli
ftp> put 12345.BBB.CCC.tar.Z
12345 = First five digits of the PMR number.
BBB = Branch value
CCC = Country code (US code is 000)
You can find additional information, including sample usage and flags on the IBM Support website. If you require any assistance, or have any questions then please do not hesitate to contact us.